Terms and Conditions

ORDERS & PAYMENT INFORMATION

 All orders are processed on a first come, first serve basis. All backordered parts(s) pertaining to a specific order will ship only when everything on that order has arrived at our facilities and has been unpacked accordingly; unless requested to ship separately by purchaser for a nominal fee.  Orders made on AuletoAus.com.au or through our website or our Facebook page or by any other means are subjected to be held until all payment(s) clear.  Accepted forms of payment are PayPal or Bank transfer. All order transactions are 256-bit SSL secured, verifiable by with a yellow lock in the bottom right corner of the browser window or in the address bar.

​SHIPPING & HANDLING

​All orders are usually processed within 3 business days and shipped same or next day if in stock.  AuletoAus does not guarantee a delivery date for items that are out of stock and/or backordered. AuletoAus is not liable for any delays that have occurred by part of the Courier hired. We will pursue the claim and lend a hand where needed, however we cannot be held accountable to their delays. The Purchaser must notify us for any special shipping arrangements. We do not accept delivery addresses listed as PO Boxes, Parcel Lockers and/or Military Bases. All shipments that are refused or undeliverable are subjected to additional shipping costs and/or a 20% restocking fee.

AuletoAus uses a third party courier service, in which a signature may be required. If you have received an incorrect item, please notify us within 2 days of receiving the item.

​All packages leaving our facilities are carefully packaged, insulated, and undergo an additional inspection before they are shipped off for satisfying the purposes of accuracy and quality control.  If you received a package that appears to be damaged, please inspect it in the presence of the carrier before signing.  All damage claims will be made with their respective carrier and AuletoAus will ship you replacement item(s) after the claim has been processed and reimbursed. If a replacement item is not available, AuletoAus will either exchange the item if requested or refund you the item(s) amount.

For more information, please see our refund policy. 

Please email us at AuletoAus@gmail.com if you have any more questions.

Lastly, all prices and discounts are subject to change without notice. AuletoAus is not responsible for any typographical errors, misprints or computer glitches on this site and reserves the right to cancel orders that have been placed with such errors.

​Thanks again,
 

AuletoAus Team